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GRAPHICS

At what point in the process should I upload my art?

You can upload art at any time during the order process using our Art Upload Link. Just be sure to include your contact information and the same company name that the order is placed under. Once your order is placed, we would need your art uploaded to move forward.

How long will it take to design my booth or proof my art?

If you are uploading print-ready art, we ask for (1) business day to proof. If you are wanting us to help with the design of your display, we typically ask for (1-7) business days depending on the complexity of the design.

Where do I upload my art?

Please use our Art Upload Link to complete your upload.

What file type should I upload my art in?

we prefer final artwork to be sent in PDF, EPS or Ai, although we do accept high-resolution image files, as well as Adobe Indesign.

What resolution should my art be?

The DPI of your images when placed on our templates should be a minimum of 150 DPI. A good way to double check the DPI of your embedded images is to zoom in to your artwork at 100% .

Where do I find the graphic templates for my display?

Templates are located in the “Download Graphic Template(s)” drop down box directly beneath the main product renderings on each product page.

Does DisplayChoice offer graphic design services? If so, how much does it cost?

Yes, we have a full in-house design team that works exclusively on display designs. If you need our team to help create and layout your display design, we charge a simple $99 Flat Fee per order. To be clear, this includes all of the displays in your order. If you already have your design ready and set to our templates, there is no charge for us to proof your art.

Order Process

What payment options are available?

We accept all major credit cards as well as check or wire transfer. If you have a question regarding payment for your order, please feel free to contact your sales representative, call our sales team at 973-970-9932, or email us at Sales@displaychoice.com.

How can I order a display?

You can order your display through the website, over the phone (973-970-9932), or through email Sales@displaychoice.com.

How does your order process work?

(If you would like a quote to start, please call 973-970-9932 or email Sales@displaychoice.com)
1.The order process starts when you place an order over the phone, through email, or on our website (Please Note: Uploading art does not place an order)
2.One of our sales staff will send you a sales order, confirm shipping information, in-hand dates, display information, etc.
3.If ordering a display with a graphic, your project will be assigned to one of our in-house designers who will send you an introduction email
4.If you are uploading print-ready art, the assigned designer will review the art and send digital proofs or mention needed corrections. Final art must be approved by the client through an email to the DisplayChoice designer
5.Once art is approved and payment is made, DisplayChoice will send the order into production
6.After production, DisplayChoice will send you a tracking email detailing tracking information for all pieces of the order

Display Information

I see most of your graphics are printed using dye sublimation, what is that?

“The process is distinctive in that it creates graphics by using inks – disperse dyes – in their gas form. First, graphics are printed onto transfer paper. Using a heat press, the transfer paper is then placed on the item you’re decorating. The heat allows the dried inks on the transfer paper to turn from a solid form into gas and penetrate the polyester fabrics.
When heated, the polymers in the polyester encourage the inks to bond, which creates permanent graphics that are fully embedded into the material.” Courtesy of  “Everything You Need to Know About Dye Sublimation Printing”

What if my order arrives damaged or defective?

Please see our Returns and Exchange section for more information. If your product arrives damaged due to manufacturing defects we will fix or replace your product at no cost to you.

What is your return and exchange policy?

As stated in our Returns and Exchange section, There is a 30% restocking fee for returned items that are not damaged. The customer is responsible for all shipping costs and the restocking fee unless the product is damaged or defective.

Do you have the ability to create custom displays and layouts?

Yes, we do this all the time for our customers. Please feel free to call our sales team at 973-970-9932 or email your idea to Sales@displaychoice.com

Shipping

Can you ship using my UPS/FedEx Account?

Yes, shipping on your account is not a problem at all. If you would prefer to use your account, please contact your sales representative, call 973-970-9932, or email Sales@displaychoice.com.

Where do your displays ship from?

We work with production teams all over the United States. Our Stock is in New Jersey. Where your display will ship from depends on what display you are ordering. In addition to our production teams in the U.S., we also work with a print team in China.

Do you ship Internationally?

Yes, we do ship internationally. We will ship your package anywhere in the world as long as UPS visits your country. We most commonly ship within the United States, Canada, and Great Britain.

How long does it take to receive my display?

Many of our displays can deliver to the contiguous U.S. within (5) business days of art approval and payment. Extrusion based displays such as large amount customized displays can take over 50 business days to deliver, depending on your location and the size of the display.